Service users and carers

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Services offered by the Welfare Benefits team

1. Referrals

Ideally, referrals should be made on our referral forms. This enables us to sort out many of the queries quickly, without blocking the appointments system.

2. Helpline

The helpline is open Monday to Friday from 10 – 12.30. Each day there is an adviser dedicated to answering queries which include: consultancy, updating on the status of claims, and resolving new problems.

3. Walk-in service

A walk-in service operates during the same hours as the helpline. At these times clients’ queries will be quickly assessed:

• if they are simple and can be dealt with quickly the adviser will attempt to resolve them on the spot.
• for more complex or time-consuming queries an appointment will be booked.