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Service users and carers
Patient Advice and Liaison Service (PALS)
The Trust's Patient Advice and Liaison Service (PALS) provides information, advice and support for patients, families and carers.
We can also help you sort out any concerns or queries you may have about the care the Trust provides and will guide you through the different services available from the NHS or other organisations. PALS also offers anonymity to anyone who wishes it.
We actively encourage the public to comment on the work that we do. PALS welcomes suggestions for improvement and can provide information on how you can get more involved in your own healthcare and the NHS locally.
Much of our work involves handling patient and family concerns through liaising with staff, managers and where appropriate, other relevant organisations. We endeavour to negotiate speedy solutions and help bring about changes to the way services are delivered. We will aim to resolve any concerns that you have about our services but if you are still dissatisfied and wish to make a formal complaint, we can advise on how to follow the correct procedure.
Due to their nature, some questions and concerns cannot be answered immediately. In these circumstances, we may need to take your contact details so that we can let you know the answer or what progress has been made.
Contact us:
PALS Manager
Building 14
South West London and St Georges Mental Health NHS Trust
Springfield Hospital
61 Glenburnie Road
Tooting
London
SW17 7DJ
Opening hours (note new times from November 2009):
Monday 11.15 am – 5 pm
Tuesday 1.15 am – 5 pm
Wednesday 9 am – 5 pm
Thursday 8 am – 4 pm
Friday 9 am – 11 am and 2.30 pm – 4.45 pm
Tel: 020 8682 5915
Minicom: 0208 682 6614
Fax: 020 8772 5519
Email: pals@swlstg-tr.nhs.uk
View PALS leaflet (PDF 700 KB)
If you would like to send your feedback to the PALS office anonymously, please use the following form. If you would like a reply, make sure you include your contact details.
