Dignity, respect and privacy
Everyone deserves to be treated with dignity and respect.
Ensuring dignity and respect for our patients means that we respect you as an individual and we respond to your needs with compassion and kindness, providing support wherever necessary, ensuring your needs are taken into consideration and that your privacy is respected.
You have the right to privacy and confidentiality and to expect us to keep your confidential information secure and safe. Find out more about your records and how we use them in our patient information leaflets.
The Kingston Care Record
The Kingston Care Record is a confidential electronic record of your health and social care information if you live in Kingston or have a Kingston GP. It is stored on a secure computer system. This means that your doctor, nurse or social worker will be able to offer you the best possible care and support quickly and safely. Having your health and social care information in one safe place will benefit you in several ways:
- You will receive the best possible care, support and treatment more quickly;
- You won’t be asked the same questions over and over again or have to keep repeating your medical or social care history;
- Doctors, nurses and social workers will be able to work better together and make the best decisions with you through access to the right information when they need it;
- You won’t need to have unnecessary appointments or tests;
- It will reduce the chances of errors being made and so will be safer for you.
The Kingston Care Record is confidential and secure. Only doctors, nurses and social workers involved in your care and support will be able to see your record when you say they can, or in an emergency. If you don’t want your record to be seen at any time, all you have to do is say so. The choice is yours.
Same sex accommodation
We believe that providing same-sex accommodation is an important part of protecting your right to privacy and ensuring that you are treated with dignity and respect.
For a trust to say that it has same-sex accommodation, it must provide sleeping areas and toilet and washing facilities that are for men or women only and these areas must be clearly labelled.
Toilet and washing facilities should be easy to get to, not a long way from your bed and you shouldn’t have to go through accommodation or toilet or washing facilities used by the opposite sex to get to your own.
All of our services comply with same-sex accommodation regulations. People tell us that being in same-sex accommodation makes a big difference to how comfortable and relaxed they feel while they are in hospital. Having to share accommodation with members of the opposite sex can threaten people’s privacy and dignity at a time when they may already be feeling vulnerable. Some people also have cultural or religious reasons for not wanting to share accommodation with members of the opposite sex.
NHS regulations mean that same-sex accommodation should be maintained at all times but in exceptional circumstances the need for fast effective treatment may be greater than the need to provide same-sex accommodation.
This might happen if you need urgent or highly specialised care. In this situation our staff would be expected to protect your privacy and dignity. We will keep you informed and move you into same-sex accommodation as quickly as possible.
If you are concerned or have any questions, talk to a staff member.
Accessible Information Standard
Since 1st August 2016, all NHS organisations have been legally required to follow the Accessible Information Standard (AIS).
The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services.
In the spirit of the AIS, The Trust is committed towards meeting the information and communication support needs of disabled people, improving outcomes and experiences and providing safer and more personalised care and services.