Community mental health survey
The community mental health survey is conducted every year by CQC. It represents the experiences of over 13,000 people who received specialist care or treatment for a mental health condition in 55 NHS trusts in England during a specified time each year.
In the 2015 survey, published by the CQC on 21 October 2015, we achieved an overall score of 85.6 per cent with patients saying they have had a good experience while using our mental health community services.
We were also voted best in London for overall patient experience, and also in the top 20 per cent in the country for several areas that look at user experience including:
- 80.4% of patients saying they definitely or to some extent agree that care takes into account their personal circumstance.
76.3% of patients saying they had a formal review in the last year.
68.2% of patients saying they are seen often enough for their needs with patients rating their experience at 72.7%.
The 2015 results also see an overall improvement on 2014 scores where patients feel they are more involved in planning for their care and are booked on a recent formal meeting to review their care. A greater number of patients also said they knew exactly who to contact in a crisis.