Springfield University Hospital
Harewood House (Building 1)
61 Glenburnie Road
Our Opening hours
Our Opening Hours: Monday – Friday 9 – 5
Support for service users and carers outside of these hours is accessed via Crisis and Home Treatment Teams.
We have a multi-disciplinary team made up of:
Team Manager , Consultant Psychiatrist, Trainee doctors, , Referral Triage Coordinators (Nurse, Occupational Therapist, Social Worker)
The preferred referral method is by email
E mail: firstname.lastname@example.org
It would be best if emergency referrals are discussed on the telephone with the duty worker.
Telephone: 020 3513 4421 / 6257
We will accept e-FAX referrals - eFax No: 020 3513 5917
Most referrals are made by GPs, we can accept self-referral, referral from carers, family members and other agencies. But this will need to be done in collaboration with the GP.
We will develop a care plan with the service user and then signpost to the appropriate care pathway as required.
- Emergency referrals will be assessed within 24 hours
- Urgent referrals will be assessed within 7 working days
- Routine referrals will be assessed within 28 days.
When a referral is received it will be reviewed in the daily multidisciplinary referral meeting and allocated to a Lead health care professional (HCP) from the team. They will navigate the service user through the service and ensure the care plan is clear before they are closed to the SPA Team. The service user might be contacted for a telephone triage or more full telephone assessment or may be asked to come to see the Referral triage assessor. (HCP) They might also get booked in for an assessment with one of the teams doctors.
Following assessment, if the service user needs care from secondary mental health services the Lead HCP will ensure the smooth transition to the appropriate team. This can include the CMHTs/recovery and support teams, the Home treatment team, the complex needs team and to Wandsworth Psychological therapies Team. (IAPT)