Quality and performance
Our highest priority is to improve the quality of the services we provide for our patients. Our aim is to serve the mental health needs of everyone living and working across our many diverse communities.
We continually monitor our performance in relation to our finances, governance, safety and quality of services. We carry out a range of surveys and consultations to enable feedback from patients, carers and those interested in mental health to influence its development. We have a robust performance management framework and quality improvement strategy in place.
From board level to frontline services we monitor:
- Service access: fair and responsive
- Clinical service quality: effective, personalised and safe
- Treatment outcomes
- Locally accountable: patients, carer, staff satisfaction and confidence
- Corporate services: governance, human resources, finance and information
These are reviewed monthly by the Board, and across the Trust, including external scrutiny by our commissioners and care forums. This has helped to improve the quality of services. The Trust's performance is monitored by the Department of Health and local commissioners. The quality and safety of our services are monitored by the national regulator for health and social care the Care Quality Commission.
We have published our five year strategy, you can see it below.
Every year we publish a Quality account. This important document sets out how we continue to improve the quality of the services we provide.