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    Major milestone in developing world class mental health facilities

    We are delighted to announce that the Trust has selected the preferred bidder to deliver our two new hospitals at Springfield and Tolworth

  • Smokefree countdown Homepage banner5

    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

    Find out more

  • MHM 2017 OCT Homepage banner

    Help us celebrate mental health this October

    Every year we  celebrate World Mental Health Day with a month long series of events across our sites to raise awareness of mental health and to stamp out stigma across south west London. 

    Find out more

Cookies Policy

Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website.

This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Cookies Policy

Privacy and confidentiality

We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with the Data Protection Act (1998) and the information set out in this privacy statement.

We are always looking at ways we can improve our website and may change this policy from time to time by updating our privacy pages.

Accessing your own information

You have a legal right to request sight of your personal information under Section 7 of the Data Protection Act. Further information on how to do so can be found here.

For further information please contact the Information Governance Manager on 020 3513 6184

or

Information Governance Manager
South West London & St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

Your health records and you

We have produced a leaflet explaining why we need to record your information, how it is stored and who we might share it with. You will find the leaflet on our publications page.

You can also request a printed copy by contacting our Communications Team on 020 3513 6006.

Privacy notice

This privacy notice explains what to expect when South West London and St George's Mental Health NHS Trust collect and processes your personal information.

The Trust will do its utmost to ensure that it keeps your personal information accurate and secure at all times and is committed in its duty to comply with the Data Protection Act 1998, as well as your rights to confidentiality and respect for privacy.

The Trust will only use the information it holds about you for the purpose(s) for which it was collected, primarily mental healthcare administration and services, including research, and in the case of its employees, staff administration. We must declare publicly all these purposes. The full list can be found here - ICO Register Entry Report- and is also published on the Information Commissioner's website

The Trust will only collect the minimum information necessary to fulfill that purpose. When there is no need to keep information about you, it will be disposed of in a secure manner.

At the time of collecting your information, the Trust will inform you for what purpose the information is required, what it will be used for and with whom it may be shared.

Sometimes the Trust is required by law to share personal information without your consent, for example:
  • to investigate or prevent a serious crime
  • if withholding information could endanger someone's life
  • if a child or vulnerable adult is potentially at risk
  • when the Trust is ordered to by a court of law

For all other purposes the Trust will only share your information with another organisation with your consent. The Trust will seek to ensure that your personal data is always used appropriately, fairly and lawfully.

Mental Health Community Survey
In order to improve the quality of service we provide to service users, the Trust commissions an annual Mental Health Community Survey from a company called Quality Health. We provide them with contact details in order to send out survey questionnaires on our behalf and have an agreement that ensures compliance with the Data Protection Act 1998.

National Fraud Initiativ
The Trust is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds to prevent and detect fraud.

Accessing your own information
You have a legal right to request sight of your personal information under Section 7 of the Data Protection Act.

For further information please contact the Information Governance Manager on 020 3513 6184. or Write to:

Information Governance Manager
South West London and St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

Privacy policy and data protection

This privacy policy sets out how South West London and St George's Mental Health NHS Trust uses and protects any information that you give the Trust when you use this website. www.swlstg-tr.nhs.uk

South West London and St George's Mental Health NHS Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with the Data Protection Act (1998) and the information set out in this privacy statement.

We are always looking at ways we can improve our website and may change this policy from time to time by updating this page.

What we collect

  • Cookies - A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a computer server that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. Cookies make the interaction between users and web sites faster and easier. Cookies enable web sites to monitor their users' web surfing habits and profile them for marketing purposes. Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable.You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. For more information about cookies please visit http://www.aboutcookies.org/default.aspx?page=5
  • Analytical tools - South West London and St George's Mental Health NHS Trust uses Google Analytics to help improve its website and make sure that visitor's to the site get access to the information they need. Google Analytics is a free service provided by Google Inc. Google Analytics uses a cookie in order to capture anonymous traffic data on visitor activity across the Trust website. This data is provided in an anonymous format, detailing the number of times a visitor browses individual pages on the Trust website, where the visitor is based geographically (country or city), and from what ipaddress the visitor's computer device is associated to. Google stores the information collected by the cookie on servers in the U.S and may be accessed by third parties if required to do so by law, or where third parties process information on behalf of Google. Google does not associate your IP address with your data. If you do not wish South West London and St George's Mental Health NHS Trust to track your activity anonymously on this website, you can disable cookies in your browser which will stop the tracking code. For more information on disabling cookies in your web browser please visit: http://www.aboutcookies.org/default.aspx?page=2
  • Online form submission - This website also contains forms that require personal information. When these forms are submitted they send the inputted data to a script that is processed and sent to a designated email within South West London and St George's Mental Health NHS Trust. We never share or distribute your data with other parties and you can expect the same confidentiality as you would if sharing this information with us in person.
  • Social networking sites - The Trust operates a Facebook page accessible via the Trust website and directly from www.facebook.com/swlstg. User information collected on Facebook is used only for analytical purposes and to promote activities and news from across the Trust and the services it provides. The Trust does not collect or share any personal data or information directly from Facebook users. If users of the Trust Facebook page are concerned about their privacy, they should refer to Facebook's own privacy statement available directly from www.facebook.com/about/privacy/
  • Links to other websites - The Trust website may contain links to other websites or documents of interest. Once you have clicked on these links to leave the Trust website, you should note that the Trust is not responsible for the content, protection or privacy relating any external websites, to that of the Trust. If you are concerned you should look at the privacy statement applicable to the website you are viewing.

Further information and help

For more information on Cookies and Google Analytics please see the links provided below.

Compromise agreements and whistle blowing

The Trust does not use compromise agreements containing confidentiality clauses (commonly called 'gagging clauses') that seek to prevent employees from speaking out about matters of patient safety or quality.

The Trust has reviewed any agreements it has made with staff over the last five years and can confirm that no clauses have been included in compromise agreements since 2008, which would have prevented employees or former employees from raising legitimate concerns about patient safety.

The Trust supports staff and others who bring forward concerns about safety and quality in its bid to continuously improve the services it offers to patients,their carers and families.

The Trust also has a whistle blowing policy in place. Staff can also approach the Trust's Senior Independent Director (SID) (who is a non-executive member of the Board) if they have concerns.

Jean Daintith is a Non-Executive Director and our current SID. Jean is Chair of the Quality and Safety Assurance Committee, Member of the Audit Committee, Member of the Foundation Trust Steering Committee and Member of the Remuneration Committee. You can contact Jean by emailing Jean.Daintith@swlstg-tr.nhs.uk.

Accessible Information Standard

Since 1st August 2016, all NHS organisations have been legally required to follow the Accessible Information Standard (AIS).

The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services.

In the spirit of the AIS, The Trust is committed towards meeting the information and communication support needs of disabled people, improving outcomes and experiences and providing safer and more personalised care and services.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accessibility

Accessibility

We are always looking for ways to make our website as accessible as possible for all users of the trust and we have taken steps to ensure that the core of this site is as accessible as possible to all.

In this section, you can read more about:

 

 

Accessible Information Standard

Since 1st August 2016, all NHS organisations have been legally required to follow the Accessible Information Standard (AIS).

The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services.

In the spirit of the AIS, The Trust is committed towards meeting the information and communication support needs of disabled people, improving outcomes and experiences and providing safer and more personalised care and services.

Introduction

The core of this website is designed to be accessible to all however there are some known limitations beyond our control.

Visitors using assitive technologies or those who have not enabled Javascript may be affected on a small number of pages.

This site is designed to work on modern browsers and mobile devices. Users using older versions of Internet Explorer in particular are encouraged where possible to upgrade their browser to Google Chrome or Mozilla Firefox. This will ensure that the site displays as close to it's intended functionality as possible, minimising display errors and also allowing the responsive components of the website to work as intended.

If you have any feedback regarding accessibility or any suggestions for improvement then please email communications@swlstg-tr.nhs.uk .

Increasing the size of your text

The simplest way to increase the size of your text within your browser is by zooming into the webpage.

For Windows users this is normally done by pressing both CTRL & + at the same time, CTRL & - will reduce the text size. Mac users will be able to do this with CMD & + and CMD & - to reduce the text size.

Browse Aloud

We have included the Browsealoud service to our website to assist users with with reading and translating our website.

To start click the Orange Browsealoud icon that appears in the bottom of your screen. The first icon "Hover to speak text" will then read out the websites text when you hover over the bit you would like to have read.

Your feedback

Your feedback regarding our website and its accessibility is very important to us. 

If you do have any feedback regarding accessibility or any suggestions for improvement then please email communications@swlstg-tr.nhs.uk.

 

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