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    Patient information you can trust

    As an Information Standard accredited organisation, you can trust the patient information we provide. We regularly review our core patient information leaflets and we would be interested to know what you think

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    Developing world class mental health facilities

    FInd out more about our plans to develop two new hospitals at Springfield and Tolworth

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    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

    Find out more

  • NHS70

    Celebrating 70 years of the NHS

    As the NHS celebrates 70 years, SWLSTG is collecting stories from staff and the community about their experiences working at the Trust.

    Find out more

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Your health records

You have a legal right to request sight and a copy of your personal information under Section 7 of the Data Protection Act 1998.  This is called a Subject Access Request (SAR).

You can download an application form here. The form includes guidance on the SAR process.

For further information please contact John Hughes - Information Governance on 020 3513 6184 or email:  John.Hughes@swlstg-tr.nhs.uk

You can also write to:

Information Governance Manager
South West London & St. George’s Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ

We have produced a leaflet explaining why we need to record your information, how it is stored and whom we might share it with.

You will find the leaflet on our Patient Information page

You can also request a printed copy by contacting our Communications Team 

Clinical Record Interactive Search (CRIS)

Every person who uses our services has their medical information stored in a file called a patient record. We operate a number of mental health services in south west London, with the majority of services being provided at three hospital sites: Springfield Hospital, Tolworth Hospital and Richmond Royal Hospital.

Your patient record is stored securely on our computers and is used by clinical staff at the Trust providing treatment to you to help make decisions about treatment and services for you. This system is similar across other services providing healthcare in the UK, such as GPs and other mental health hospitals not covered by SWLSTG.

As well as being valuable in helping with your personal clinical care, the information stored in patient records can be used to help us understand more about the causes and treatments of different health problems and how the healthcare systems we provide are operating in the real world.

We have a computer system which helps us to carry out research and audit using patient records. The computer system is called CRIS: Clinical Record Interactive Search. CRIS anonymises all the data in a patient record so that no-one is identifiable when researchers use CRIS. Personal information like your name, your date of birth, your address and your carer’s name are ‘blanked out’ by the system and are never seen by researchers in the Trust without your permission.

What sort of things can CRIS help with?

CRIS helps us look at large amounts of information stored in patient records more easily. Here are some examples of the questions that could be looked at:
  • Do people’s home living arrangements affect how long people spend in hospital?
  • Does having a mental health problem affect your lifespan and likelihood of having different physical health problems?
  • Do some drugs work better than others to help with the symptoms of Alzheimer’s disease?
  • Do some drugs for schizophrenia affect physical health, e.g. by causing diabetes?

Researchers using CRIS may also link information about your treatment and care in the Trust with other aspects of your health. This will help to improve physical and mental health as a whole. For example, at a neighbouring mental health Trust information about patients who had both mental health problems and cancer was linked to look at the impact of mental illness on cancer survival rates. CRIS enables us to do this in a format that will not identify you.

How are my personal details protected?

CRIS removes or covers up any information that can identify you. Your name, the name of your carer, your full date of birth, address, postcode and phone numbers are replaced with ‘ZZZZZ’. This is achieved by special software that can also take account of spelling mistakes and other human errors. It is not 100% perfect, however if a researcher comes across an example where the software has failed to anonymise the record successfully, they must flag the record to be hidden from view until the problem is corrected.

CRIS is only available to researchers who have a contract with the Trust. Every user and every project has to be approved by an oversight committee that includes service user and carer representatives, senior doctors and the Trust’s information and data protection representatives. The committee meets regularly, monitors the use of the CRIS system to make sure it is being used as intended and can remove and refuse approval at any time. CRIS has received ethical approval from a national, independent (non-Trust) committee called the Health Research Authority, as a safe, secure and confidential information source for audit and research.

Can I request to have my record removed from CRIS?

Yes. Please contact the Research & Development department at research@swlstg.nhs.uk

How do I find out more?

The Trust will be holding open sessions for people who would like to find out more and further information about CRIS and how health research can improve services is available at the following links: The national CRIS website can be found here.

Kingston Care Record

The Kingston Care Record is a confidential electronic record of your health and social care information if you live in Kingston or have a Kingston GP. It is stored on a secure computer system. This means that your doctor, nurse or social worker will be able to offer you the best possible care and support quickly and safely. Having your health and social care information in one safe place will benefit you in several ways:
  • You will receive the best possible care, support and treatment more quickly;
  • You won’t be asked the same questions over and over again or have to keep repeating your medical or social care history;
  • Doctors, nurses and social workers will be able to work better together and make the best decisions with you through access to the right information when they need it;
  • You won’t need to have unnecessary appointments or tests;
  • It will reduce the chances of errors being made and so will be safer for you
The Kingston Care Record is confidential and secure. Only doctors, nurses and social workers involved in your care and support will be able to see your record when you say they can, or in an emergency. If you don’t want your record to be seen at any time, all you have to do is say so. The choice is yours. Find out more about the Kingston Care Record

 

making a difference

Smokefree

From October 2017, the Trust will be a completely smokefree trust.This means that smoking will not be allowed in any Trust premises or grounds, including outside the wards and hostels e.g. enclosed garden areas and designated smoking areas will be removed from any area inside this hospital.Patients and service users will have to go outside the Trust if they want to smoke.

This will also apply to visitors and staff.We want to help reduce this inequality by creating a smokefree environment across all of our sites. This is in line with National Institute for Health and Care Excellence (NICE) guidance which recommends that all hospital sites, including mental health hospitals, should be 100 per cent smokefree.

We will offer our short or long staying inpatient service users support to temporarily abstain, to cut down or quit smoking when they arrive at our wards.This includes:

  • One-to-one with your Smokefree Ward Advisor
  • Friendly advice and support to manage cravings and withdrawal symptoms.
  • Nicotine Replacement Therapy (i.e. nicotine patches, lozenges,inhalator and etc.)

Smoking cessation support and free anti-smoking aids will be available to patients during their time as an inpatient. Unfortunately, exceptions are not permitted in these or any other circumstances.

E cigarettes

E-cigarettes have not been yet licensed but they have been found to be less harmful than smoking cigarettes. For that reason, the Trust has considered the use of e-cigarettes by inpatient service users as they may benefit from using e-cigarettes whilst in hospital.  However, for health and safety reasons only disposable and non-rechargeable devices will be allowed in the Trust. Service users will be responsible for purchasing their own e-cigarettes and their use will only.

If you are a patient or carer please speak to any clinical staff member for support or contact your local stop smoking service.

Support is also available through the national smokefree service online at www.nhs.uk/smokefree or by phoning 0300 123 1044 (free) to speak to an expert adviser.

If you have any questions about smokefree please contact us via smokefree@swlstg-tr.nhs.uk

Uplifting image photo competition

The theme for 2017’s ‘Uplifting Image’ competition was ‘mental health through your lens’. 

Thank you to everyone who voted for their favourite photo. These are your winners. 

WINNER - Staff Category: Rainbow over springfield

WINNER - Staff Category: Rainbow over springfield

WINNER - Schools category: Highview Primary school Sensory Garden

WINNER - Schools category: Highview Primary school Sensory Garden

WINNER - Public Category: Gabriel the Cat

WINNER - Public Category: Gabriel the Cat

WINNER - Public Category: The Rose

WINNER - Public Category: The Rose

SPECIAL COMMENDATION: Father and Son

SPECIAL COMMENDATION: Father and Son

 

 

legal advice

We are committed to developing and delivering mental health services in partnership to provide the highest levels of care.

To support communication and information sharing between our partners we have developed project extranet sites which provide a forum for asking questions and sharing information as well as making key documents available. 

Please note, you must have a valid login for each of these sites. If you experience problems please email us.

 

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