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    Major milestone in developing world class mental health facilities

    We are delighted to announce that the Trust has selected the preferred bidder to deliver our two new hospitals at Springfield and Tolworth

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    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

    Find out more

  • MHM 2017 OCT Homepage banner

    Help us celebrate mental health this October

    Every year we  celebrate World Mental Health Day with a month long series of events across our sites to raise awareness of mental health and to stamp out stigma across south west London. 

    Find out more

Emergency help

Emergency help

If you are experiencing a crisis and you need help, the first person to contact is your named professional or care co-ordinator. If it is urgent and they are not available, ask for the duty manager.

If you are a current patient of ours and you need help at night or on weekends/bank holidays you can call our mental health support line.

Our telephone support line offers emotional support and advice to patients and their carers who are affected by mental health issues.

  • Contact us on 0800 028 8000

In an emergency, if you are worried about your immediate safety or have thoughts about hurting yourself or other people:

If you are not currently a patient of ours you should speak to your GP (family doctor).

You can also contact the Samaritans on 08457 90 90 90 (they're there to listen).

The Lotus Assessment Suite

If you, or a family member, experiences a mental health crisis you may find that you are referred to the Lotus Assessment Suite. 

The Lotus Assessment Suite provides a safe and stable, calming environment away from A&E which allows mental health staff to undertake more detailed and informed assessments of people experiencing a mental health crisis and to agree what the best follow up support for them will be.

The time and space that the suite offers gives patients time to think through the immediate crisis and the sort of help they need to recover, both over the short and longer term.

It also gives staff time to carry out an informed assessment, create a collaborative, tailored treatment plan and make appropriate arrangements for on-going support in the community where feasible.

The assessment suite is not a ward and does not have beds but we will ensure your comfort, privacy and dignity through:

 

  • Meals and snacks
  • Access to shower/bathroom facilities
  • Recliner chairs enabling people to rest/sleep as required

 

Referrals to the Lotus Assessment Suite will mainly come from within acute hospitals’ liaison psychiatry service and the mental health Street Triage team in partnership with the police and ambulance services. It is also possible for referrals to be made from Crisis and Home Treatment Teams.

Download the service leaflet

Car parking

Car parking

Car parking charges apply to visitors at:

  • Springfield University Hospital
  • Tolworth Hospital
  • Richmond Hospital

Visitor charges will be £2.00 for up to 24 hours and Pay and Display machines are provided.

Parking charges also apply at other sites where the Trust provides services but which are not owned by the Trust. For further information on these charges, please refer to the relevant website:

Parking enforcement

Our parking terms and conditions are enforced by the issuing of Parking Charge Notices in accordance with the British Parking Association's Approved Operators Scheme. You can pay your Parking Charge Notice on-line.

If  you wish to appeal against a Parking Charge Notice you must do so in writing with 28 days from the date of issue.  All correspondence must include your name, address, registration number and PCN number as well as the full name and address of the driver if different.  Appeals should be addressed to:

Head of Security,
Springfield Hospital,
61 Glenburnie Rd,
London,
SW17 7DJ

Telephone appeals will not be accepted.

 

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