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    Major milestone in developing world class mental health facilities

    We are delighted to announce that the Trust has selected the preferred bidder to deliver our two new hospitals at Springfield and Tolworth

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    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

    Find out more

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    Help us celebrate mental health this October

    Every year we  celebrate World Mental Health Day with a month long series of events across our sites to raise awareness of mental health and to stamp out stigma across south west London. 

    Find out more

Transforming our Services

National deaf services

National deaf services provides a range of comprehensive mental health services for deaf adults, children and their families.

 

We are committed to:

  • the employment of deaf service users and carer involvement in all aspects of care

  • respect and promotion of deaf culture and language.

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Deaf Adult services

We provide assessment, treatment and interventions for a full range of mental illnesses, behavioural and psychological problems in adults with severe to profound hearing loss.  We also work with deaf people with visual impairment.

About the Deaf Adults service

Adult Deaf Services provides:
  • 16-bed inpatient unit
  • psychological therapies and assessment
  • multi-disciplinary community team
  • assertive outreach community support (London only).

We provide assessment, treatment and interventions for a full range of mental illness, behavioural and psychological problems in adult with severe to profound hearing loss. We also work with deaf people with visual impairment.

Using psychosocial interventions and promoting recovery and social inclusion, we encourage user and carer involvement in creating care packages.

The team consists of:
  • adult psychiatrists
  • learning disability psychiatrist
  • mental health and learning disability nurses
  • occupational therapists
  • speech and language therapist
  • social workers
  • psychoanalytic psychotherapists
  • clinical and counselling psychologists
  • community mental health nurses
  • outreach workers (clinical case managers)
  • deaf community support workers
  • admin and secretarial staff.

Funding
All patients are funded by NHS England.

Referring to Deaf Adult services

Deaf Adult Community Services (DACT)
We accept referrals from local mental health teams and can then arrange joint assessment or other input.

For everyone else (e.g. GPs, social workers, family, carers, prospective service users) - you can contact our Helpline in working hours for general advice on how to get help. Our Helpline is staffed by an experienced clinician Mon to Fri 9am-4pm excluding bank holidays.

Helpline: 020 3513 4646
Minicom: 020 3513 4677
Text: 07766 257 846
Email: deafadultservices@swlstg-tr.nhs.uk
Fax: 020 3513 5629

Please note that we cannot respond to urgent or crisis situations. In such cases people will need to access their GP, A&E or local emergency services.

Deaf Adult Psychological Therapy
We offer psychological therapy for Deaf adults - including CBT, CAT (cognitive analytic therapy), DIT (dynamic interpersonal therapy), MBT (mentalisation based therapy), psychodynamic therapy and integrative counselling. We offer these therapies at Springfield Hospital or at one of our satellites clinics in Maidstone, Canterbury and Bromley.

We accept referrals from GPs and please note that funding agreement will be required.

Helpline: 020 3513 4646
Minicom: 020 3513 4677
Text: 07766 257 846
Email: deafadultservices@swlstg-tr.nhs.uk
Fax: 020 3513 5629

Please note that we cannot respond to urgent or crisis situations. In such cases people will need to access their GP, A&E or local emergency services.

Deaf Adult Inpatient Services (Bluebell Ward)
Referrals to our inpatient service at Springfield hospital are accepted from GPs or other health professionals and from the voluntary sector/non-statutory organisations.

Referrals forms can be found at the bottom of the page

Contact our Deaf Adult Services

Inpatient services (Bluebell Ward)
Morrison (Building 9, entrance 3)
Springfield Hospital,
61 Glenburnie Road,
Tooting
London SW17 7DJ
Tel: 020 3513 4640
Fax: 020 3513 4643
Mobile: 07789 501 491
Email: deafadultservices@swlstg-tr.nhs.uk

Deaf Adult Community Team (DACT)
Newton (Building 5 entrance 7),
Springfield Hospital,
61 Glenburnie Road,
Tooting,
London, SW17 7DJ
Tel: 0203 513 4646
Text: 0203 513 4677
Fax: 0203 513 5629
SMS: 07766 257 846
Email: deafadultservices@swlstg-tr.nhs.uk

National Deaf Child and Adolescent Mental Health Services (CAMHS)

We offer assessment and treatment for Deaf children and Deaf young people under the age of 18 with emotional, behavioural and mental health problems, working with their families.

 

About Deaf CAMHS

We offer assessment and treatment for Deaf children and Deaf young people under the age of 18 with emotional, behavioural and mental health problems, working with their families.

The team sees children with a wide range of problems from fears and worries to difficult and challenging behaviour. The team uses a wide range of therapeutic interventions including family work, counselling, psychotherapy, behavioural and medical treatments.

The team consists of:

  • Child and adolescent psychiatrists
  • Mental health nurses and clinical nurse specialist
  • Occupational therapists
  • Speech and language therapist
  • Social workers
  • Family therapists
  • Deaf family support workers
  • Clinical and counselling psychologists
  • Community teams in London, Kent and Campbridge
  • Specialist Mental Health Practitioner
  • School teachers and support staff
  • Admin and secretarial staff

Working closely with families, schools and local children and adolescent mental health services, CAMHS provides:

  • 6-bed inpatient unit in London
  • Psychological therapies and assessment
  • Family therapy
  • Outreach service in London, Kent and Cambridge

Please note that due to the large area we cover we are unable to respond to emergencies. If your child needs urgent or emergency mental health care, please either contact your GP or take them to your local A&E. Once there, a Doctor can request an urgent mental health risk assessment from the local CAMHS Service. If you need a qualified BSL/English interpreter please make them aware when you register.

Referring to Deaf CAMHS

National Deaf CAMHS - Inpatient Service (Corner House)
Corner House is a six-bed national specialist assessment and treatment unit for deaf children and adolescents aged between 8 and 18, with severe complex emotional and psychological problems.

Referrals can be made by a range of services including CAMHS, paediatricians, audiologists, social services, schools, GP's and national deaf outreach service.

We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent via post / fax or secure e-mail to the unit.

The unit is commissioned by NHS England and referrals are accepted from within the UK. For referrals outside England funding will need to be agreed with the local team prior to admission.

National Deaf CAMHS - Community and outpatient service (London)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker, GP or the parents themselves.

However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent.

We encourage telephone contact to discuss potential referrals.

Following this a referral form is completed and sent to the address at the top of the form

National Deaf CAMHS - Community and outpatient service (Cambridge/East of England)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker, GP or the parents themselves.

However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent.

We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent to the address at the top of the form

National Deaf CAMHS - Community and outpatient service (Kent)
Children can be referred by anyone who has contact with the child, such as a teacher, social worker, GP or the parents themselves. However, a referral can only be made if the parent or guardian is fully aware of the referral and has given their consent. We encourage telephone contact to discuss potential referrals. Following this a referral form is completed and sent to the address at the top of the form

Referrals forms can be found at the bottom of the page

Contact our Deaf CAMHS

Corner House National Deaf CAMHS

Newton (Building 5, entrance 5)
Springfield Hospital,
61 Glenburnie Road,
London SW17 7DJ
Tel: 020 3513 6860
Fax: 020 3513 6689
Text: 020 3513 6909
SMS: 07595 414 692
Email: ndcamhs@swlstg-tr.nhs.uk

National Deaf CAMHS - London

Springfield Hospital,
61 Glenburnie Road,
London SW17 7DJ
Tel: 0203 513 6925
Text: 020 3513 6950
Fax: 020 3513 6461
SMS: 07879 420 453
Email: ndcamhs@swlstg-tr.nhs.uk

National Deaf CAMHS - Cambridge/East of England

The team are currently in the process of moving offices. In the interim please send all correspondence care of Building 1, Springfield Hospital, 61 Glenburnie Road, SW17 7DJ
Tel: 01223 885715
Fax: 020 3513 4458
SMS: 07903 944 695
Email: heroncourt@swlstg-tr.nhs.uk

National Deaf CAMHS - Kent/South Coast

The Heathside Centre
Heather Road
Coxheath
Maidston
Kent, ME17 4AH
Tel: 01622 741881
Fax: 020 3513 4459
SMS: 07912 072 078
Email: heathside@swlstg-tr.nhs.uk

Community Mental Health Survey

Community mental health survey

The community mental health survey is conducted every year by CQC. It represents the experiences of over 13,000 people who received specialist care or treatment for a mental health condition in 55 NHS trusts in England during a specified time each year.

In the latest Care Quality Commission report of people who use community mental health services 2016, the Trust placed joint first of three trusts that scored 7.5 (out of ten) for the overall experience out of the 58 NHS Trusts in England and the only mental health trust to achieve this score.

Over 65 per cent of respondents rated their overall experience of the Trust with a score of seven (out of 10) or above. SWLSTG rated better than all other Trusts in  ‘overall views of care and services’ and for ‘overall experience’.

As well as ranking in the top three for the survey, the Trust is pleased that the survey acknowledges improvements in supporting service users on finding and keeping work – an 18 per cent increase from last year’s survey.  

Chief Executive David Bradley said:                

“These results are really encouraging, they demonstrate that people who responded to this important survey are happy with the service we offer.  However we are committed to continual improvement and  we understand there is much more work to do in our community mental health services. Our teams continue to work very hard to support the South West London mental health community and are leading on initiatives to ensure patients receive treatment closer to their home.

“We have just opened up our Lotus Assessment Suite which is helping to improve the overall experience of mental health patients in crisis and help reduce the demand on A&E departments locally. We are also launching crisis cafes next year.

“We are also increasing our support for people with mental health issues on employment.  As a leading mental health trust in London we are bringing together thought leaders in mental health and employment to share learning  to support the community to find and keep  work across south west London as part of the Mayor’s work to develop a mental health road-map for London.”

2015 Results

In the 2015 survey, published by the CQC on 21 October 2015, we achieved an overall score of 85.6 per cent with patients saying they have had a good experience while using our mental health community services.

We were also voted best in London for overall patient experience, and also in the top 20 per cent in the country for several areas that look at user experience including:

  • 80.4% of patients saying they definitely or to some extent agree that care takes into account their personal circumstance.
  • 76.3% of patients saying they had a formal review in the last year.
  • 68.2% of patients saying they are seen often enough for their needs with patients rating their experience at 72.7%.

The 2015 results also see an overall improvement on 2014 scores where patients feel they are more involved in planning for their care and are booked on a recent formal meeting to review their care. A greater number of patients also said they knew exactly who to contact in a crisis.

Patients said they had a good experience while using our mental health community services, according to the annual Community Mental Health Survey published by the Care Quality Commission (CQC).

 

Real time feedback

Real time feedback

Patients, staff and carers have been working with us to create new Real Time Feedback (RTF) surveys.  

These surveys let people who use our services tell us about their experiences.

This feedback is used by services to see what is working well and what improvements are needed.

These new surveys are now available on touch screen monitors or tablets and kiosks in services.

Real Time Feedback (RTF) devices (kiosks and tablets) are available in all wards, Home Treatment Teams and some community teams and give you an opportunity to give us immediate feedback.

An online version https://feedback.swlstg-tr.nhs.uk is also available.

 

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