Quality and performance
Our highest priority is to improve the quality of the services we provide for our patients. Our aim is to serve the mental health needs of everyone living and working across our many diverse communities.
We continually monitor our performance in relation to our finances, governance, safety and quality of services. We carry out a range of surveys and consultations to enable feedback from patients, carers and those interested in mental health to influence its development. We have a robust performance management framework and quality improvement strategy in place.
From board level to frontline services we monitor:
- Service access: fair and responsive
- Clinical service quality: effective, personalised and safe
- Treatment outcomes
- Locally accountable: patients, carer, staff satisfaction and confidence
- Corporate services: governance, human resources, finance and information
These are reviewed monthly by the Board, and across the Trust, including external scrutiny by our commissioners and care forums. This has helped to improve the quality of services. The Trust's performance is monitored by the Department of Health and local commissioners. The quality and safety of our services are monitored by the national regulator for health and social care the Care Quality Commission.
We have published our five year strategy, you can see it below.
Every year we publish a Quality Account. This important document sets out how we continue to improve the quality of the services we provide.
Becoming a Foundation Trust
Becoming an NHS Foundation Trust will strengthen the way we involve people in developing and delivering our services.
It will improve partnership working and let us work together with others even more in the future. We will gain greater financial freedom, and people and staff will have a bigger say in the provision of local mental health services.
In March 2015, the Board of the Trust Development Authority, on behalf of the Secretary of State for Health, considered our application to become a Foundation Trust. Our application was approved to be assessed in detail by Monitor (which from 1 April 2016 is part of NHS Improvement).
Part of the requirement for Monitor to begin their assessment is that an organisation has a Care Quality Commission (CQC) assessment with a rating of “good” or “outstanding”, which was completed within the preceding six months. As our previous CQC inspection had been in 2014, this meant that Monitor could not commence their assessment for Foundation Trust status until the CQC had undertaken a new assessment.
In March 2016, inspectors from the CQC's Chief Inspector of Hospitals (CIH) team spent a week assessing our services.
The CQC report on this CIH inspection was published on 16 June 2016.
NHS Improvement has announced that it is reviewing the overall Foundation Trust assessment process, and this may affect the final decision made in relation to the Trust.
As a Foundation Trust member you can help and advise us on developing our services to meet the needs of our users and their carers, and the local community. Becoming a member gives you the opportunity to have a say in how the Trust is run and to contribute to its future development. You can also stand for election as a governor or elect others to represent you.
Members of our Foundation Trust:
Advise us on developing our services to meet the needs of our users, their carers, and the local community.
Have a say in how the Trust is run and its future.
Stand for election as a governor or elect others to represent you.
Membership is free and anyone over the age of 12 living in England and Wales can join. If you want more say over the Trust's activities then become a Foundation Trust member.
Our vision and values
Our mission is clear: Making life better together.
We aspire to be a cost effective centre of excellence; a place where patients choose to be treated; where clinicians want to train and work; and where our stakeholders want to work with us.
We aim to help patients take back control of their lives, and to help them get opportunities, roles, relationships and activities that are important to them. By putting patients at the heart and excellence at the core of our business, we want to become the first choice for mental health for more and more people.
Our values outline how we treat our patients, shape how we work with our colleagues and are an important part of our continuing success in delivering high quality services. Our values underpin everything we do and summarise what we expect from every member of staff. We are:
- more patients choosing to be treated by us
- more clinicians choosing to train with and work for us
- our partners choosing to work proactively with us.
Who we are
We are a leading provider of mental health services across south west London and a beacon of excellence for many of our national mental health services.
We serve 1.1 million people across the London boroughs of Kingston, Merton, Richmond, Sutton and Wandsworth and employ more than 2,000 staff who provide care and treatment to about 20,000 people from south west London and beyond at any given moment.
We have a long history of innovation that has helped to redefine the mental health landscape in the UK. We have more than 100 clinical teams across the Trust, working to make sure that high quality patient centred care is our key priority.The emphasis of our services is on recovery which means helping people to get on with their lives and to focus on the things that are important to them.
Our Trust headquarters are in the impressive grounds of Springfield University Hospital in Tooting, with major inpatient services provided from Tolworth hospital in Kingston, and Queen Mary's hospital in Roehampton. We also operate in many other community locations in London and the south east.
We provide community and outpatient services in each of the boroughs we serve and provide many national services such as those for people with eating disorders and OCD as well as national deaf services.
Our staff are among some of the most advanced and experienced practitioners in their fields and we are proud of the positive impact our mental health services have for both patients and the wider community. We invest in research, innovation and training in mental health and are connected to a number of academic and research organisations.
Our clinical expertise has led us to develop and contribute to ground-breaking national policies. We also regularly receive visitors to transfer knowledge and share good practice. From community outreach to informing government policy, we are working with you and for you to provide the best in mental health care.
As a teaching trust, we also provide education, training and research in partnership with a number of universities as listed below.