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  • Quaility awards hompage Homepage banner2

    Our Quality Awards are back and nominations are now open

    Do you know someone who has gone that extra mile? The awards cover categories which are open to individuals and teams as well as community organisations and the 2018 categories include two awards which are nominated by patients, carers and members of the public.

    Find out more


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    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

    Find out more

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    Help us shape our Trust Strategy

    We need your help to shape our strategy for the next five years. You can get involved by completing our survey or attending a workshop near you. 

    Find out more about the survey and workshop dates

Our quality strategy

Our quality strategy

Our highest priority is to improve the quality of the services we provide for our patients.

This includes:

  • Patient Experience - Striving for the best experience of care for our patients and  their families and carers

  • Patient Safety - Making our care as safe as possible and reducing harm

  • Clinical Outcomes - Providing care that gives our patients the best chance of recovery

Every year we set priorities for improving quality. These are based on feedback we receive from our patients, communities and other sources.

Our aim is to serve the mental health needs of everyone living and working across our many diverse communities.

We have published our five year strategy, you can download it here.

Quality Accounts

Every year we publish a Quality Account. This important document sets out how we continue to improve the quality of the services we provide.


Our Vision, Values and Priorities

Shadow council of governors

The shadow council of governors represents the interests of our members, staff and local public sector organisations in influencing the development of our Trust. 

Governors relay information about our work, our vision and our performance and take account of the views of the groups they serve. They are elected or nominated to their positions and together they form our shadow council of governors. 

We currently have 23 shadow governors – we can have up to 40.

Of the 40 potential governors, 28 positions are elected from the membership – which includes staff, patients, carers and members of the public and 12 positions are nominated from our partner organisations.

What does the council do?

  • It acts as our council of governors would, but without their statutory powers.

  • It works with our board of directors to guide the direction of the Trust and see that quality is central to everything we do.

  • It also acts as the voice of our membership. It strengthens our relationships with staff, patients, carers and local communities by ensuring that we consider the views of all our stakeholders whenever we make a decision.

about us

Trust Board

The Board leads the Trust and provides a framework of governance, within which high-quality mental health and social care services are delivered across south west London and beyond.

The Board is made up of a chairman, non-executive directors, the chief executive and executive directors.  Day-to-day management is carried out by the chief executive, supported by the executive directors and other senior managers.

Responsibilities of the Trust Board

  • Adding value to the organisation:  The Board is collectively responsible for promoting the success of the organisation by directing and supervising its affairs.
  • Providing leadership and control:  Provide active leadership of the organisation within a framework of prudent and effective controls, which enable risk to be assessed and managed.
  • Planning ahead:  Setting our strategic aims, providing the necessary financial and human resources for the organisation to meet its objectives, and review management performance.
  • Setting and embodying our values:  Ensure our obligations to patients, the local community and the Secretary of State are understood and met.

There are statutory obligations such as health and safety that board members must meet. Each director has a role in ensuring the probity of the organisation's activities and helping it achieve its objectives in the best interest of patients and the wider public.

The Code of Conduct contains the rules and behaviours by which the Board collectively and individually, carries out the Trust's business


Estate Modernisation

Estates Modernisation Programme - New Hospitals

Our mental health services in south west London are being transformed to provide better care, closer to home.

Many more people will be supported within their community and those who need to be in hospital will not be admitted as often or for so long.

Transforming the past

Most of our existing mental health inpatient facilities were not designed with today’s needs in mind. Many buildings are expensive to maintain and do not provide a supportive environment for our patients and carers.

Building a future

We need modern mental health inpatient facilities that are fit for purpose, give people the best chance to recover in the best environment, support staff to deliver high quality care, and are sustainable for the NHS in the long term.

We are working with local people and service users on transforming mental health services in south west London through making a multi-million pound investment in our services.

Committing to care, creating communities

The Estate Modernisation Programme (EMP) is an exciting project which will revolutionise the way mental health services are delivered in south west London for generations to come and will also provide new facilities for our local community.

The programme will be entirely self-funded through selling surplus land no longer needed for our services. Our investment will deliver:-

  • Two new campuses with 1st class in-patient facilities – delivering the best care for our patients
  • A 32 acre public park – providing excellent outdoor space for our community
  • Extensive community healthcare – treating people closer to their families and their home
  • Brand new homes – providing houses for local families
  • A state-of-the-art new school – investing in our children’s future
  • Over £5 million for new transport facilities – boosting transport links for local residents

Co-producing services

In 2014 a public consultation took place on the future locations of mental health inpatient facilities for the Kingston, Merton, Sutton, Richmond and Wandsworth areas. This included looking into a range of specialist mental-health inpatient services to serve a wider catchment area.

Feedback from the public consultation was used to make the clinical case for a change and the modernisation of mental health facilities in south west London.

Contact us

To find out more information on our plan to invest in new mental health services please contact us using the details below.

Post: Regeneration Team, Building 14, Springfield University Hospital, 61 Glenburnie Road, Tooting SW17 7DJ




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