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    Patient information you can trust

    As an Information Standard accredited organisation, you can trust the patient information we provide. We regularly review our core patient information leaflets and we would be interested to know what you think

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    Developing world class mental health facilities

    FInd out more about our plans to develop two new hospitals at Springfield and Tolworth

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    We are now a totally smokefree Trust 

    This new smokefree policy will help protect patients, staff and visitors from the dangers of secondhand smoke

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Our Vision, Values and Priorities

Commissioning for Quality and Innovation (CQUIN)

The Commissioning for Quality and Innovation (CQUINs) payments framework encourages care providers to share and continually improve how care is delivered and to achieve transparency and overall improvement in healthcare.

It enables commissioners to reward excellence, by linking a proportion of English healthcare providers' income to the achievement of local quality improvement goals.

The framework aims to embed quality within commissioner-provider discussions and to create a culture of continuous quality improvement, with stretching goals agreed in contracts on an annual basis.

It makes a proportion of provider income conditional on the achievement of ambitious quality improvement goals and innovations agreed between commissioner and provider, with active clinical engagement.

This year the CQUINs are worth over £3m of income to the Trust and cover areas such as Staff Wellbeing, the Urgent Care Pathway and Physical Health. The Trust achieved 97% of the income available for the 2016/17 Local CQUINs and 100% of the income available for the 2016/17 Specialist Services CQUINS.

How did we do for 2016/17?

The following CQUIN targets were set for Local and National Services in 2016/17, including 6 national and 2 local CQUINs.

CQUIN Indicator





Improving Physical healthcare to reduce premature mortality in people with severe mental illness (National)

Cardio Metabolic Assessment and treatment for patients with psychosis




Partially Met

Communication with General Practitioners





Staff Health and Wellbeing (National)

Introduction of health and wellbeing initiatives





Healthy food for NHS staff, visitors and patients





Improving the uptake of flu vaccinations for frontline staff





Urgent Care Pathway (Local)

Psychiatric Decision Unit Pilot





Recovery/Crisis Cafes





Street Triage

Partially Met




Recovery Colleges for Medium and Low Secure Patients (National)




Partially Met

Reducing Restrictive Practices within Adult Low and Medium Secure Services (National)





Improving CAMHS Care Pathway Journeys by Enhancing the Experience of Family/Carer (National)





Benchmarking Deaf CAMHS & Adult Services and developing Outcome Performance plans and Standards (National)





Secure Service Transformation and Repatriation of London Secure Patients (Local)





What do we have planned for 2017/18?

2017-18 CQUIN and Trust Quality Priorities Indicators


Cardio Metabolic Assessment

To demonstrate cardio metabolic assessment and treatment for patients with psychoses. Targets for full assessment:

90%-Inpatient Services

65%-Community Services

90%-Early intervention service

Summaries of Care

90% of patients to have a care programme approach care plan or a comprehensive discharge summary shared with the GP.

Improvement of staff health and wellbeing

Achieving a 5 percentage point improvement in two of the three NHS annual staff survey questions on health and wellbeing.

Healthy food for NHS staff, visitors and patients

Provider to evidence changes made including maintain changes achieved in 2016/17.

Improving the Uptake of Flu Vaccinations

Achieving an uptake of flu vaccinations by frontline clinical staff of 70%

Child and Young Person MH Transition

Improve the outcomes for young people who transition out of CYPMHS

Improving Services for people who present at A&E with Mental Health needs

Reduce by 20% the number of attendances to A&E for those within a selected cohort of frequent attenders.

Preventing ill health by risky behaviour

This CQUIN seeks to help deliver on the objectives set out in the Five Year Forward View.

Recovery Colleges for Medium and Low Secure Patients

The establishment of co-developed and co-delivered programmes

Reducing Restrictive Practices within Adult Secure Services

Improving service user experience whilst maintaining safe services.

CAMHS Transition Pathway

Plan for discharge/transition at the point of admission

Improvement of Information flows across the justice pathway to improve patient outcomes

Improving the information flows from police custody to court to prison.

Non-secure -  Repatriation

The Trust will need to review the list and identify patients who can be repatriated back to London.

Non-secure – Reducing Length of Stay

To achieve a reduction in the current Average Length of Stay in non-secure specialist inpatient services

Secure Services – Reducing Length of Stay

To achieve a reduction in the current Average Length of Stay in secure specialist inpatient services

Freedom of information

Freedom of information

The Freedom of Information Act 2000 (FOIA) provides you with access to information held by public authorities.

You can ask for information about the business processes, statistics or day-to-day workings of the Trust for example. Before making a formal request check our website to see if it has what you want.

The Information Commissioner's Office (ICO) has produced a model publication scheme which has a guide to the types of corporate information we must make available.

Our publications library shows most of what  we publish. This however is not a complete list. If you want information that is not published you can make an individual application.

What information can I obtain?

You can get information about the business processes and day-to-day workings of the Trust. Before you make a formal request to the Trust please check this website to see if it contains the information you are looking for.

The Information Commissioner's Office (ICO) has produced a model publication scheme which contains a guide to the types of corporate information we are expected to make routinely available as a public authority.

Our Guide to Information page gives you specific information about what we publish, including:

  • how it will be published
  • where to find it
  • and any charges for supplying copies.

This guide is not a comprehensive list of what is available through the FOIA. You may want information that is not already published. You are entitled to ask for that by making an individual application.

Information is not limited to paper documents, it also includes material on our website or answers to questions that interested people may want to ask.

What information is already available?

The majority of corporate information we produce is available through our Guide to Information and other information will be readily available on request.

The COI Publication Scheme and our Guide to Information are jointly a complete guide to the information routinely published by us. It lists the information about our Trust which we make publicly available.

It is important to us that the guide meets your needs and we have designed it to help you find information about the Trust easily. However, if you feel there is information that should be added to the guide that we have missed, please feel free to contact us at the address below.

Can I get access to information about myself or other patients?

The Freedom of Information Act does not change the legal right of service users to the protection of their patient confidentiality.

Maintaining this right of confidentiality is an important commitment for all NHS organisations. All Trusts have appointed a Caldicott Guardian who is responsible for ensuring the protection of patient confidentiality throughout each Trust in accordance with patient legal rights. The Caldicott Guardian for our Trust is our Medical Director.

You may obtain access to your own health records under the Data Protection Act 1998 - Find out more here.

Will I be able to get access to all the Trust's information?

No, there are some exemptions which are listed within the Act. We may not be able to supply all or part of the information requested. For example, information that might affect health and safety within the Trust, such as details of security arrangements, would not be released. If possible we will supply the information requested with the exempt information removed.

Is there a charge for information supplied from the Guide to Information?

Usually there is no charge for documents contained within our Guide to Information. If we have to do significant amounts of work or photocopying, then we have the right to charge a fee (you would be informed of this in advance) or even refuse to undertake the research involved. This would only happen in exceptional circumstances.

How can I get access to information not contained within the Guide to Information?

Make your request in writing or by email. Please include your name and address so that we can contact you.

You do not need to say why you want the information. You must give us enough detail about the information so we can correctly find it.

We will tell you if we require a fee and contact you as soon as possible. When your payment is received, we have 20 working days to send you the information.

Make your request in writing to the information governance manager at the address at the bottom of this page.

Where can I see the Guide to Information?

You can view our Guide to Information here, or you can get a copy from the Inormation Governance Manager by writing to the address at the bottom of this page.

How can I make a complaint or appeal?

Any complaints about our handling of your request or about our Guide to Information should be addressed to the Information Governance Manager.

You can also contact the Government department responsible for ensuring organisations comply with the Freedom of Information Act:

The Information Commissioner
Wycliffe House
Water Lane
Cheshire SK9 5AF
Helpline tel: 0303 123 1113
Fax: 01625 524 510

How can I access my health records?

You cannot request your medical records under the Freedom of Information Act they are classed as exempt information. But you can ask to access your records under a different Act of Parliament, the Data Protection Act 1998.

You can do this by writing to, or emailing the Information Governance Manager for an application form and guidance notes to help you in your application.

To make a request contact: 

Information Governance Manager
Information Services - Building 7
South West London and St George's Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
SW17 7DJ

community mental health survey

Care Quality Commission (CQC) inspections

The Care Quality Commission monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety.  They publish what they find to help people choose the care they receive.

From 14 -18 March 2016, a team of inspectors from the CQC visited this trust to carry out a detailed week-long inspection of our services.

The inspectors confirmed that our Trust is a 'well led' organisation with 'a healthy culture and works hard to engage with people who use services and staff'.

The report findings highlighted that the Trust 'had robust governance processes in place from ward to board and the quality of information enabled staff across the trust to know where improvements were needed'.

Overall the CQC report praised caring staff across all services that were inspected saying 'staff were enthusiastic, passionate and demonstrated a clear commitment to their work. Care was delivered by hard-working, caring and compassionate staff'. The inspectors said that they 'saw many examples of where staff really knew the patients and their carers well and were attentive to their individual needs'.

They rated seven of the ten services that were inspected as good and three as requires improvement. In particular the CQC commended the Trust on the positive developments we have made in acute inpatient services, community learning disability services and child adolescent and mental health services.

The services that require improvement are the community based mental health services for adults of working age and for older people and the rehabilitation mental health wards for working age adults.


Our quality strategy

Our quality strategy

Our highest priority is to improve the quality of the services we provide for our patients.

This includes:

  • Patient Experience - Striving for the best experience of care for our patients and  their families and carers

  • Patient Safety - Making our care as safe as possible and reducing harm

  • Clinical Outcomes - Providing care that gives our patients the best chance of recovery

Every year we set priorities for improving quality. These are based on feedback we receive from our patients, communities and other sources.

Our aim is to serve the mental health needs of everyone living and working across our many diverse communities.

We have published our five year strategy, you can download it here.

Quality Accounts

Every year we publish a Quality Account. This important document sets out how we continue to improve the quality of the services we provide.



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